When ORC is a debit category, what should you do first?

Check the note to make sure we need to chargeback the customer

Check if its a visa debit/paypal

If the credit card starts with 6002, 6003, or 5243, what can you do?

Assign it to POS Bay Gift Card, since those CC are expired

Refunding those credit cards requires approval

How can you process a gift card to original tender ORC?

You can’t, and need to send it with SE with the appropriate note

We just need to refund the amount to the CC, SE does the rest

Only the people doing gift cards can

How should you roll your receipts at the end of the day?

From top to bottom, with the ink facing out.

From bottom to top, with the ink facing out

From top to bottom, with the blank side facing out.

Can we refund the credit card that starts with 4724?

No, we can't refund it because it's a visa debit

Its part of the Visa debit we can refund

I have to ask for TL approval first

If an ORC is made on an item that is priced at a few cents, what should you do?

It’s a penny order so you need to make the orc on the right order, usually the previous order.

Reject it as "ORC needs approval" to SE

What is a debit category ORC?

The only way we can refund visa debits

A sale for visa debit card holders

Something you ask your TL to approve first

Would POS always be able to refund marketplace items?

We can never refund marketplace items

Only MCF Pilot can refund those items

How do you know if an SE agent is already working on the case assigned to you?

Their name show as being there in the last few minutes on the feed

When you refresh the orcs and the status change

If the order is too recent to process, what should be done?

Leave in your open cases with note "Trans # not registered at register yet - cannot ring ATM"

Note " Transaction details missing from ORC - please update and resubmit" and wrap up to awaiting service excellence

Assign it to a coworker and they'll process it the next day

Send the case number to Ron to be investigated

What is the order the transaction should be written in when you close the orc?

TRX STORE TRM DATE AMNT INITIALS

TRX DATE STORE TRM AMNT INITIALS

AMNT TRX STORE TRM DATE INITIALS

TRX STORE AMNT TRM DATE INITIALS

Orc is a promo question for $25 off. What is the right way of applying it?

Once, on any item of the order that cost $25 or more

Discount needs to be applied on each item

the discount needs to be divided between the items

Can I void after my transaction on a different register than the one I used for it?

No, it has to be on the register it was rang at

Transaction of any registers can be voided anywhere

You never need to void anything

Where do I need to leave my receipts once rolled?

In the second drawer, in the box

In the box on top of the cabinet

POS Final

Authored by Sheryl Doucet

Professional Development

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POS Final

What do you need to type at the beginning of every transaction you ring?

If the price adjustment has no new adjusted price, where could I find the adjusted price?

ORC is a Missing item, what store number will you type?

Where should you send a Order Not Received ORC that is still in new status?

What streaming service are we allowed to watch/listen to at work?

What should you do if you forget to change your status to lunch?

I can process the ORC if its “in progress” status

Which province is YT?

What is the expected production goal that should be reached when we’re busy?

Are you allowed to have your phone with you in the POS room?

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