Quiz - Contra Adjustment

List of Service Request Basic Information

1. Customer profile

2. ?

3. Initial finding description

4. Investigation request

5. Attachment indication

• Book description

• Job description

• Complaint description

• Product description

This is Flow mass market for Adjustment Self Perform (Both Live Account) – CX / TM Point. Fill in the blank below.

• Account Receivable

• Chart of Account

• Bank Account Number

• Billing Account

What are the step before submit request to RRM if refund status is D?

• Change refund status to C

• Change refund status to L

• Change refund status to D

• Change refund status to S

^{-This question is more than one answers-}

What are document need for transfer balance from account ‘Ayah’ (deceased) to account ‘Anak’?

• Death certificate

• Birth certificate (child)

• Mariage certificate (spouse)

• SSM form

Contra adjustment between LIVE and LIVE within same billing system can be self perform, true or false?

• True

• False

Checking of Billing Account Migration Flag (BA Flag) only applicable for ICP account, true or false?

• True

• False

FA Refund status L, M and D can be changed to these status except:

• S

• C

• Q

• H

Below are basic rules prior to preparing for contra balance adjustment except:

• Check current outstanding balance in system

• Identify account number to be adjusted

• To check  Payment & Payment  Reversal existence in source BA

• To check account status, BA migration flag and refund status in Siebel

Definition of Contra Adjustment is to transfer payment or credit balance from 1 account to another.

• True

• False

Which of the following should not be done by requestor upon submitting adjustment request?

• Provide complete supporting document

• Mix account number from different billing system in the same adjustment form

• Ensure total amount debit & credit are tally

• Log SR & SR Activity to respective team