Search Header Logo

CE GAME

Authored by Samuel Sunum

Business

Professional Development

Used 8+ times

CE GAME
AI

AI Actions

Add similar questions

Adjust reading levels

Convert to real-world scenario

Translate activity

More...

    Content View

    Student View

16 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What are the sections of the QA form?

Efficiency, Eclipse, Living PSP

Living PSP

All are correct

Efficient

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

After the customer mentions the issue on the website. What should we say?

Start the verification process

Ask probing questions

I'll be happy to assist you today

Immediately start with troubleshooting

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the process to transfer to the Revenue department?

Cold Transfer

Warm transfer

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When the customer says he/she has an issue on the website, which phraseology would you use?

I'm sorry for that but let me assist you

I'm sorry for the issue on the website, let me assist you

I'm so sorry for the issue

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What would be the correct call flow at the end of the call?

My pleasure helping you today with your (request) and offer PCS

You are all set! and offer PCS

Thank you for calling. Have a nice day!

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which tool do we use to find the FBO, FSM or FRO admins?

eCIS

CTS

1source

FBST

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When reseting a password how can we assist the customer?

Send them the email so they can reset it

Guide them through the Selftool for password reset

Transfer to PRG

Create a temporary password

Access all questions and much more by creating a free account

Create resources

Host any resource

Get auto-graded reports

Google

Continue with Google

Email

Continue with Email

Classlink

Continue with Classlink

Clever

Continue with Clever

or continue with

Microsoft

Microsoft

Apple

Apple

Others

Others

Already have an account?