Data Down

cca should Inform customer to keep CPE turned on For Data Down

• True

• False

if ADSL LED in CPE blinking that mean line is down

• True

• False

if Power LED is down cca should ask cst Orignal adapter is used

• True

• False

when Router ADSL LED (VS) Matrix Status Both Down cca should Handle as Down Cases

• True

• False

if customer has land line bills 35 egp and Passed Grace Period CCA Don't troubleshoot and inform the customer that he has to pay his bills first

• True

• False

Data down ticket has automatic update major fault after first escalation so we should inform cst with sla

• 3 D

• 3 WD

• 2 D

• 4 D

when selt Not Available / Not supported by Assia cca will

• Check Connection Type

• Escalation IU

• check loop length

if cst found ticket in iu Pass SLA without any update cca will informed cst with sla 1 d and create delay ticket on Ireport/cases

• True

• False

Way of communication for Escalation data down

• Call

• SMS

• Recorded MSG

• All the above

Fixing the problem and change main wire will be without any fees

• True

• False