Campanha 8
Authored by Marlucia Gomes
Professional Development
1st Grade
Used 3+ times
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5 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Podemos solicitar gravação do atendimento para análise de informações, por exemplo: Cancelamento ?
Verdadeiro
Falso
2.
OPEN ENDED QUESTION
2 mins • Ungraded
Ocorrência CASO CRITICO quando é necessária? Deve ser direcionado para Supervisão?
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OFF
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Operadora SANTANDER conseguimos solicitar a gravação da VENDA?
Verdadeiro
Falso
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Durante o pedido de CANCELAMENTO a RETENÇÃO deve apresentar 3 argumentos
Verdadeira
Falso
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Em casos de AUSENCIA DE REDE NA CIDADE, podemos direcionar o beneficiário para REGIÃO DE SAUDE/VIZINHA?
Verdade
Falso
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