Departments within Royal

Where do agents transfer calls when a caller specifically asks to have the call escalated?

• Resolutions

• Individual Reservations

• Celebrity Cruises Engagement Center

• Emergency Travel Team (ETT)

Which agents can take calls for Royal Gifts?

• Reservations

• Individual Reservations

• Guest Sales & Service Admin

• Emergency Travel Team (ETT)

Which agents work closely with Crown & Anchor members?

• CruisingPower

• Individual Reservations

• Crown and Anchor Society

• Emergency Travel Team (ETT)

Which desk handles calls for guests that are having difficulties with their online check-in?

• Resolutions

• Individual Reservations

• Guest Experience Management (GEM)

• Emergency Travel Team (ETT)

What department handles bookings for more than 8 staterooms at a time?

• Resolutions

• Guest Experience Management (GEM)

• Groups

• Emergency Travel Team (ETT)

What department creates and services reservations for Direct Guests?

• Consumer Outreach

• Emergency Travel Team (ETT)

• Resolutions

• Guest Experience Management (GEM)

What department handles day of sailing issues for our guests with flight interruptions?

• Guest Sales & Service Administration

• Individual Reservations

• Resolutions

• Emergency Travel Team (ETT)

Who builds relationships with top producing Travel Agencies, handling all aspects of a booking?

• Resolutions

• Guest Sales & Service Administration

• Individual Reservations

• STAR Agents

What department handles Guest and Travel Partner concerns on bookings after the sail date?

• Guest Experience Management

• Individual Reservations

• Guest Sales & Service Administration

• Resolutions

Who coordinates special requests for Guests with Disabilities, conditions, or dependencies?

• Guest Sales & Service Administration

• Individual Reservations

• Access

• Celebrity Cruise Engagement Center