Review on Access Code

Review on Access Code

7th Grade

20 Qs

quiz-placeholder

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Review on Access Code

Review on Access Code

Assessment

Quiz

English

7th Grade

Practice Problem

Medium

CCSS
RI.6.3, RI.7.3, RI.7.5

+3

Standards-aligned

Created by

Rochelle Miole

Used 28+ times

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20 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Look up username 612812_d2l_geogwin. What Integration type is this user accessing?

Standard Integration

Direction Integration

Custom Integration

2.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

True or False. Once a student has enrolled into their Custom Integrated course it is possible for them to access their Pearson course materials from both their LMS course and the Pearson Mylab & Mastering portal.

True

False

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If a customer calls and you find their account is in a pending state. How long should you advise them it will take to clear?

12 hours

It will not clear. They will need to create a new account

25 minutes

45 minutes

4.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

How would you identify a customer’s account that is in a “Pending” state?

You will see a clock icon when you look up the customer’s account in the CS Tool and click on SMS User ID

There is no way to tell if the customer’s account is in pending status

You will see the word “Pending” after the customer’s username

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the correct way to start the call when a customer contacts us?

“Hi, thanks for calling, my name is ________. May I have your case number?”

“Hello, you through to Pearson Customer Support. What is your issue?”

“Thank you for calling Pearson Technical Support. Can I have your name, email, school and URL you are logging in at?”

“Hello, how can I help you?”

Tags

CCSS.RI.6.3

CCSS.RI.7.3

CCSS.RI.7.5

CCSS.RI.8.3

CCSS.RI.8.5

6.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

Which 3PL integrations use ghost account credentials? Select all that apply.

Direct

Partner

Custom

Standard

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

True or False. A student needs a course ID to enroll into their 3PL integrated course.

True

False

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