
Review on Access Code
Authored by Rochelle Miole
English
7th Grade
CCSS covered
Used 28+ times

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20 questions
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1.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Look up username 612812_d2l_geogwin. What Integration type is this user accessing?
Standard Integration
Direction Integration
Custom Integration
2.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
True or False. Once a student has enrolled into their Custom Integrated course it is possible for them to access their Pearson course materials from both their LMS course and the Pearson Mylab & Mastering portal.
True
False
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If a customer calls and you find their account is in a pending state. How long should you advise them it will take to clear?
12 hours
It will not clear. They will need to create a new account
25 minutes
45 minutes
4.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
How would you identify a customer’s account that is in a “Pending” state?
You will see a clock icon when you look up the customer’s account in the CS Tool and click on SMS User ID
There is no way to tell if the customer’s account is in pending status
You will see the word “Pending” after the customer’s username
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the correct way to start the call when a customer contacts us?
“Hi, thanks for calling, my name is ________. May I have your case number?”
“Hello, you through to Pearson Customer Support. What is your issue?”
“Thank you for calling Pearson Technical Support. Can I have your name, email, school and URL you are logging in at?”
“Hello, how can I help you?”
Tags
CCSS.RI.6.5
CCSS.RI.7.3
CCSS.RI.7.5
CCSS.RI.8.5
CCSS.RI.8.3
6.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Which 3PL integrations use ghost account credentials? Select all that apply.
Direct
Partner
Custom
Standard
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
True or False. A student needs a course ID to enroll into their 3PL integrated course.
True
False
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