Impactful Business Communication

These are the types of communication - 

• Face-to-Face

• Email

• Telephone 

• All of the Above

Downward communication is when a subordinate communicates with his/her Manager

• True 

• False 

Face-to-Face communication helps you understand - 

• Body Language 

• Tone of Voice

• Facial Expressions

• All of the Above

Telephonic Communication is the best used when trying to reach people in a different location than yours.

• True 

• False 

You should avoid this while communicating with others 

• Determine the Objective of your Communication

• Be Passive Aggressive 

• Listen to Others 

• Ensure Your Message is Clear, Understandable

Your body language contributes to _____% of your overall communication.

• 14%

• 4%

• 55%

• 78%

You should wear flashy jewellery at office to make a good impression on your stakeholders. 

• True 

• False 

Which of the following can help you to be a great conversationalist. 

• Sharing the conversation 50-50

• Sharing your feelings

• Embracing differences

• All of the above

You should always mark important stakeholders in BCC. 

• True 

• False 

An important telephone etiquette is - 

• Keeping the caller on hold 

• Transferring the call without intimation

• Putting the call on hold 

• Checking if it is a good time to speak at the start of the conversation