Search Header Logo

OneCRM

Authored by Rochelle Miole

English

1st Grade

Used 43+ times

OneCRM
AI

AI Actions

Add similar questions

Adjust reading levels

Convert to real-world scenario

Translate activity

More...

    Content View

    Student View

16 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

In One CRM ________ are usually schools but can also be institutions or organizations.

Contacts

Accounts

Cases

Fields

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A customer contacts us to follow up on a PO (Purchase Order). Is this a valid customer/request for the team?

Yes

No

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A customer from a K-12 school using a Higher Ed product contacts HE TS needing technical assistance. Is this a valid customer?

Yes

No

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Changing the _______________________ is required before making any changes on an existing case.

Case Ownership

Email Address

Contact Details

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

This tab contains the notes, email communications between the customer and agent(s), shared KBs, etc.

Feed

Details

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

True or False: The right hand pane includes some sections including Account, Contact, Cases, etc

True

False

Access all questions and much more by creating a free account

Create resources

Host any resource

Get auto-graded reports

Google

Continue with Google

Email

Continue with Email

Classlink

Continue with Classlink

Clever

Continue with Clever

or continue with

Microsoft

Microsoft

Apple

Apple

Others

Others

Already have an account?