Business writing key phrases

'I'm writing to inquire about your health insurance policies'

Which business letter type does this phrase belong to?

• Resignation letter

• Cover letter

• Inquiry letter

• Complaint letter

'I am writing in reference to your inquiry about our health insurance policies.'

Which business letter type does this phrase belong to?

• Confirmation or follow-up letter

• Request for information letter

• Apology letter

• Notification letter

'I am writing to express my dissatisfaction with your customer service.'

Which business letter type does this phrase belong to?

• Sales or Marketing letter

• Reference letter

• Thank you letter

• Complaint letter

'We deeply regret this error. Please accept our sincere apology.'

Which business letter type does this phrase belong to?

• Notification letter

• Apology letter

• Request for information letter

• Complaint letter

'I am writing to express my gratitude for welcoming me so warmly into the company team.'

Which business letter type does this phrase belong to?

• Thank you letter

• Confirmation or follow-up letter

• Apology letter

• Reference letter

'I would like to inform you of a recent policy change.'

Which business letter type does this phrase belong to?

• Cover letter

• Notification letter

• Apology letter

• Request for information letter

'I would be grateful if you could send me some more information about your new hair product advertised on your website.'

Which business letter type does this phrase belong to?

• Request for information letter

• Apology letter

• Reference letter

• Thank You letter

'I am writing to confirm that your order has been dispatched.'

Which business letter type does this phrase belong to?

• Cover letter

• Reference letter

• Confirmation or Follow-up letter

• Request for information letter

'With reference to your letter of 31 May, I...'

Which business letter type does this phrase belong to?

• Thank you letter

• Complaint letter

• Notification letter

• Reference letter

'I trust that you will look into this matter and get back to me at your earliest convenience.'

Which business letter type does this phrase belong to?

• Complaint letter

• Thank you letter

• Notification letter

• Cover letter