Knowledge Check - D3

Tool used to create a label for a return

• HYLA

• Newgistics

• Pitney Bowes

• OPUS

What's the acronym we use to denominate a period for a customer to regret of a purchase, cancel it and get the tax refund?

Answer explanation

BRE stands for Buyers Remorse Exchange or Buyers Remorse Period

After this time, we have to create an escalation for the issues of the cx

What's RMA related to when creating a return?

• Return Mailing Authorization

• Invoice Number

• Item ID

• Order Track

Answer explanation

RMA related to Invoice Number

Item ID related to SKU

We can find them both at Ordert Track

We can return more than one device with the same RMA

• True

• False

We can return more than one device with a different RMA

• True

• False

Answer explanation

We cannot process a return with the same SKU/Item ID

What are the processes the customer has BRE?

• Next Up

• Trade-in

• Returns

• Exchange

• Activations

How many exchanges is allowed to request a customer per line?

How much is the restocking fee?

• 20 USD

• 30 USD

• 35 USD

• 50 USD

• 55 USD

Answer explanation

If they exceed the BRE, we won't be able to process the exchange in our systems.

Check Order Track to find this info

Restocking fee refers to the cost of replace an item in the inventory after a determinated period of time after the sale.

What's the name of the tool used to process an Exchange?

We can create an exchange for the customer even if the line is not activated

• True

• False

Answer explanation

Before proceeding, make sure the line is activated. If it's not, call Activation Line.