Intermediate Assessment

If an order on an account has a gift card as the payment method, what possibilities exist for the order from the list below?

• Order is completely paid by promotion points

• The order is a replacement order

• The order is cancelled

• The customer will add the payment after Amazon processes the order

What are examples of risky country combinations?

• ID/US/US/US

• CR/CR/CR/CR

• UY/US/US/UY

• BR/US/RU/US

What is the DRS code for a lost or stolen credit card?

• i8

• 104

• 502

• 501

What is the correct definition of a cross org account?

• An account with multiple names

• An account with multiple credit cards

• An account where the origin and order marketplace are located in the same region

• An account where the origin and order marketplace are located in different regions

What are valid reasons for the shipping address not showing in a pending order?

• Order is for digital items

• Wishlist address

• Order is for EGCs

• Amazon store card is used as the payment method

Answer explanation

Remember the wishlist address does show in the shipping address section of the order but NOT in the customer addresses tab under the payment methods tab.

What blurb would you send to a customer who's information in the account was not verified and you consider a hold action is needed?

• Fraud_First_Hold

• Fraud_First

• Hold_Account

• Bank_won't_verify

A customer's credit card was used by a fraudster on an account that doesn't belong to the credit card holder. What blurb would you send to the credit card holder if we find charges made by the fraudster?

• Fraud_unauthorized_goodbye

• Fraudster_got_your_card charges

• Fraud_First

• Fraudster_got_your_card_nocharges

What action should you take on an account when the customer wants the item cancelled due to an order not authorized?

• Cancel

• Hold

• Fraud

• VCAC

What action should you take on an account where the customer states they placed the order but the item is no longer needed/wanted?

• Pass

• Cancel

• Hold

• VCAC

If an order's value is $100 and the shipping costs are $80, is the order considered low or high risk?

• The order is high risk

• The order is low risk