Intermediate Assessment
Quiz
•
Professional Development
•
University
•
Practice Problem
•
Medium
Maria M
Used 2+ times
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16 questions
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1.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
If an order on an account has a gift card as the payment method, what possibilities exist for the order from the list below?
Order is completely paid by promotion points
The order is a replacement order
The order is cancelled
The customer will add the payment after Amazon processes the order
2.
MULTIPLE SELECT QUESTION
2 mins • 1 pt
What are examples of risky country combinations?
ID/US/US/US
CR/CR/CR/CR
UY/US/US/UY
BR/US/RU/US
3.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
What is the DRS code for a lost or stolen credit card?
i8
104
502
501
4.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
What is the correct definition of a cross org account?
An account with multiple names
An account with multiple credit cards
An account where the origin and order marketplace are located in the same region
An account where the origin and order marketplace are located in different regions
5.
MULTIPLE SELECT QUESTION
2 mins • 1 pt
What are valid reasons for the shipping address not showing in a pending order?
Order is for digital items
Wishlist address
Order is for EGCs
Amazon store card is used as the payment method
Answer explanation
Remember the wishlist address does show in the shipping address section of the order but NOT in the customer addresses tab under the payment methods tab.
6.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
What blurb would you send to a customer who's information in the account was not verified and you consider a hold action is needed?
Fraud_First_Hold
Fraud_First
Hold_Account
Bank_won't_verify
7.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
A customer's credit card was used by a fraudster on an account that doesn't belong to the credit card holder. What blurb would you send to the credit card holder if we find charges made by the fraudster?
Fraud_unauthorized_goodbye
Fraudster_got_your_card charges
Fraud_First
Fraudster_got_your_card_nocharges
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