NVQ L1 Communication

Why is effective communication important?

• to avoid causing offence

• to retail as many products as possible

• to build a friendship with your client

• to increase spped of treatment

What is an open question?

• requires a yes or no answer

• a why, how, or what question

• requires no answer

A question that requires a yes or no answer, is which type of question?

• Open

• Closed

Frowning and raised voices show which emotion?

• Angry

• Grumpy

• Happy

• Sad

Smiling and nodding show which emotion?

• Happy

• Sad

• Grumpy

• Angry

How would you recognise a client that was confused?

• Shouting

• Laughing and smiling

• Asking lots of questions

Why is it important to work as part of the team?

• To make salon run smoothly

• to ensure everyone gets paid

• clients will all be happy

• salon profit will decrease

How can you make a positive working environment?

• Don't interact with other staff

• Good working relationships

• Keep busy at all times

How can you help develop yourself professionally?

• react positively to feedback

• work long hours

• try treatments your not qualified to do