NVQ L1 Communication

NVQ L1 Communication

Professional Development

9 Qs

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NVQ L1 Communication

NVQ L1 Communication

Assessment

Quiz

Other

Professional Development

Easy

Created by

Louise Parker

Used 6+ times

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9 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Why is effective communication important?

to avoid causing offence

to retail as many products as possible

to build a friendship with your client

to increase spped of treatment

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is an open question?

requires a yes or no answer

a why, how, or what question

requires no answer

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A question that requires a yes or no answer, is which type of question?

Open

Closed

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

Frowning and raised voices show which emotion?

Angry

Grumpy

Happy

Sad

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

Smiling and nodding show which emotion?

Happy

Sad

Grumpy

Angry

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How would you recognise a client that was confused?

Shouting

Laughing and smiling

Asking lots of questions

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Why is it important to work as part of the team?

To make salon run smoothly

to ensure everyone gets paid

clients will all be happy

salon profit will decrease

8.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How can you make a positive working environment?

Don't interact with other staff

Good working relationships

Keep busy at all times

9.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How can you help develop yourself professionally?

react positively to feedback

work long hours

try treatments your not qualified to do