Mailboxes

In which scenario would a user need to migrate their mailbox to Google?

• User wants to change payment cycle.

• User wants to add Google Voice.

• User wants to change Google Workspace plan.

• All of the above.

Select the 4 important things to know when connecting an External Mailbox to Wix. 

• When NS are updated, the DNS records will default to the new domain host's records.

• Transferring a domain or changing the name servers (NS) will affect all their existing DNS records including the mailbox records.

• Before we walk a user through connecting their domain, it is important to ask if they have any external services attached to it like a mailbox.

• When the user connects their domain via Name Servers and they do not add the MX records -- their mailbox will not function.

• When NS are updated, the DNS records will not default to the new domain host's records.

A user contacts us about their MX Record Priority values, they are wondering how to change them, since their mailbox provider is asking them to do so. What can we let the user know?

• MX record Priority values are only arbitrary numbers, it is not possible, or necessary, to change them and they are automatically determined by the order in which you add them.

• It is possible to change the priority value of MX records from the Manage DNS page, and they must match exactly the email provider's instructions.

When you come across this screen and the User says they cannot purchase a G Suite Mailbox, what do you check first? 

• Check to see if their account is active.

• Check to see the domain connection.

• Check to see if they purchased a domain.

• Check to see if they paid for their premium plan.

Select all that apply. Which Google Workspace plans do we offer?

• Business Starter.

• Google Basics & Business

• Business Standard

• Business Plus

Select all that apply. User has just purchased a new mailbox at Wix, the domain is active and connected but they are unable to send emails. What could the reason be?

• They have not accepted the TOS.

• There are no Mx records.

• The website is not published.

• There is no premium plan.

Select all that apply. Where can the user update their Google Workspace username?

• Business Email page

• Domains page

• Google Workspace Admin Console

• Google Support.

Which records do we add to improve mailbox deliverability i.e Spam issues

• SPF and MX

• MX and SRV

• DKIM and SPF

• DKIM and SRV

Which of the following statements are true regarding mailboxes?

• User cannot purchase a Google Workspace email for the same domain name in a different Wix Account.

• User cannot downgrade the number of mailboxes during repurchase.

• Google saves the mailbox data for 180 days after cancellation.

• Emails are not received if the mailbox is suspended.

• All of the above.

Select all that apply. Where can the user update their Google Workspace username?

• Business Email page

• Domains page

• Google Workspace Admin Console

• Google support