Grade 10 Business Studies

Quality refers to a good/service's ability to _______ a specific need

Checks carried out during and after the production process

• Quality control

• Quality assurance

• Standards

• Total client satisfaction

Which of these are benefits of a good management system

1. Time and resources are used efficiently

2. Owners have limited liability

3. Vision/mission/business goals may be achieved

4. Decisions can be made quickly

A = 1 + 2

B = 1 + 4

C = 1 + 3

Two business functions are ...

• Production function and human function

• Public relations function and produce function

• General management function and administration function

• human resources function and functioning function

A quality indicator of the general management function is to ensure that all departments meet their .........

A quality indicator of human resources function is ...

• ensures fair and equitable selection process

• positive feedback from public surveys on business image

• buy raw materials in bulk at lower prices

• increasing their market share

Using aggressive advertising campaigns to sustain/increase the market share is a quality indicator of the _________ function

Provides the guidelines for quality management, a company may not export any products unless it registers as this company

• ISO 9000

• ISO 8000

• ISO 9001

• ISO 8001

SABS stands for ...

I have a ____ understanding of this work

• good

• alright

• bad

• great