Taking a Message

What details do we need to take in a message?

• Name and contact details of the person leaving the message

• Name of the person the message is for

• What the message is about and when the message was taken

• All of the above

What is important to check for after you have taken the message?

• Clear handwriting

• Spelling and grammar

• All the details are correct and complete

• All of the above

When would we mark a message as urgent?

• If the person sounds angry on the phone

• If there is a fire

• When the timeframe to get back to the person is small

• When you want to

Which one would you mark urgent?

• The person needs to place an order by midday and the phonecall was taken at 9am

• If the person says "whenever you can"

• If the phonecall is about a big, expensive item

• The person calling is a celebrity

Which three parts of taking a message did we learn about today?

Click on all three

• finalise a message

• check a message

• complete a message

• leaving a message