Logical Cases

If CST call us and he have unable to obtain ip when he complain from instability CCA action.....

• 1-      Follow instability case

• 1-      Must sure from CPE configuration then escalate unable to obtain if need

• 1-      Must sure from CPE configuration then escalate instability Even if cpe not obtain ip

If CST complain from unable to obtain and MAC is not learned from Matrix CCA action

• Reset CPE hard just and reconfigure

• Ask customer if there is any changes on CPE configurations

• Reset CPE hard then soft and reconfigure

CST has Logical Instability case and has congested POP

• Stop Trouble shooting and inform CST script

• continue Trouble shooting

We can direct customer to our CSO to configure the locked router by another company.

• True

• False

CCA complains from instability but he say when service is down all of led in router are off CCA action ...

• T.S as physical instability

• T.S as wireless case

• T.S as power failure

when CCA escalate Unable to obtain ip and mac is learned CCA action .....

• FBB Tech Problem>Unable to Obtain IP>MAC address exist - Displayed normally

• FBB Tech Problem->Unable to Obtain IP->Other

• FBB Tech Problem>Unable to Obtain IP>Blank MAC address

• Boradband->Techncial->ADSL/VDSL->MCU Call Center->Unable to obtain IP

command for spayware is ..................

if line is no dsl physical layer and operational speed is 7 mbps and his packadge is vdsl , line code is G_992_5_Annex_M CCA action is

• Check Line stability from line details

• check Line code exists in CPE and can be adjusted

command for Ping CPE IP -t is .................

We can check TCP/IP from command ipconfig

• True

• False