PACT 2022 Post Quiz

Where customers and non-customers go to verify if a sales rep in their area is with Vivint or not.

• support.vivint.com

• verify@vivint

• vivint.com/verify

• myaccount.com

How would you raise a customer feedback about the positive/negative customer service they received?

• Customer Feedback in CG/salesforce

• help.vivint.com

• case notes

• Send it to your Supervisor for Coaching feedback

Team that helps NIS sold customers wanting to cancel before installation

• Customer Loyalty

• AMI/NIS Technician Support Team/NIS Account Management

• Tier 4

• National Inside Sales (NIS)

Custmers can access the Panel User Manuals at support.vivint.com

• TRUE

• FALSE

The 30day RMA return window starts the day ...

• we process the WO

• we ship the replacement

• customers receive the replacement

• we send the return label

Unless the device is out of stock/low on inventory, Standard Shipping (US)($4.95)/(Waived) takes ...

• Up to 5-7 business days from shipment approval

• Up to 5-7 business days from WO processing

• Up to 7-10 business days from shipment approval

• Up to 5-7 business days from WO processing

Copay trip fee for DIY customers within their first 120 days of service

• Not Billable

• Waived

• $99

• $199

Proper case disposition for Cell Swap WOs

Primary reason: Cellular Module - Sky/Go Control

Secondary reason: _______

• CSO Firmware

• Cell Swap

• Sky Control Panel

• Cell Unit

One time fee for Vivint Playback 24/7 DVR (Gen 2 cameras only)

• $249.99

• $149

• $349

• $199

The Vivint Spotlight Pro is launching in limited availability in ____.