DTCOPs Away Day

When was the 16 week parental policy launched in Vodafone Ghana?

• August 2021

• May 2019

• September 2020

• November 2018

What is the theme for the Customer Experience campaign?

• We Care

• Frontline Empowerment

• Customer First

• Empathy

Which of the following is part of our CXX mandate?

• We get it right the first time

• We check up on all our customers

• We make life simple and Easy

• Customers are always right

What is EAP?

• Employee Assessment Programme

• Employee Applied Project

• Employee Assisted Programme

• Employee Acquired Project

What 2 main areas do we focus on in Vodafone Ghana for diversity and inclusion

• Gender + Women Empowerment

• STEM +Gender

• Gender + Disability

• Gender + Age

What does TNPS stand for?

(Hint: S stands for Score)

• Third Party Net Promoter Score

• Touchpoint New Promoter Score

• Touchpoint Net Promoter Score

• Total Point Net Promoter score

When was the Customer First campaign launched?

• 1st April 2022

• 11th Aril 2022

• 31st March 2022

• 4th April 2022

The Promoter Score range for NPS is 8-10

• True

• False

Which one of the following activities is outlined for the Customer First campaign?

• Dinner with Frontline

• Inter-departmental Games

• FTTH Sales

• Voice of the Customer Forum

What is the detractor score range for NPS?

• 0 - 2

• 1 - 6

• 0 - 6

• 1 - 8