Mid Career Programme

In Customer Service, the full form of CRM is....

• Customer Radience Matrix

• Customer Risk Management

• Customer Relationship Management

• Customer Relationship Methods

_____________ occurs when a business delivers more than the customer's expectation.

• Customer Complaint

• Customer Design

• Customer Delivery

• Customer Delight

How Many OVDs are there.....

• 5

• 6

• 7

• 4

What is the full form of OCRMS?

• On-site Compliance Reporting & Monitoring System

• One-Time Compliance Reporting & Monitoring System

• Off-Site Compliance Reporting and Monitoring System

• One-way Compliance Reporting and Monitoring System

   

What is the frequency of conducting Compliance Forum meeting?

• Quarterly

• Half-Yearly

• Yearly

• Monthly

Which is not a tool of Compliance in Bank of Baroda

• On-Site Test Check

• Off-Site Test Check

• CERMO Nxt

• SOX Compliance

Which portal is maintained by The Department of Consumer Affairs

• CPGRAMS

• Online Response Management System

• Retail Direct

• INGRAM

Which types of cases do not go to our Internal Ombudsman for this resolutions

• Partially Closed

• Rejected

• Fully Closed

• Further Escalated

When branch should conduct Customer Committee meeting

• Every Month on 15^th

• Every Week on Friday

• Every Quarter on 7^th

• Every Half yearly on 10^th

Which department of the Bank provides data of industry outlook

• Corporate & Institutional Credit

• MSME

• Risk management

• Trade finance & Forex