LEAP 3 Implement, Embed & Grow

Select ONE answer only. When thinking about performance metrics, what does CCR stand for?

• Critical Customer Relationship

• Critical Customer Requirement

• Courteous Customer Relationship

Select ONE answer ONLY. A interconnected Performance Management System has 3 core elements to it. Which element listed below IS NOT part of the core?

• Management System

• Operating System & Plan

• Mindsets & Behavior's (Culture)

• Solo Accountability

Select ONE answer ONLY. True OR False, the mindset of continuous improvement relies on employees taking accountability for improving their part of the business?

• TRUE

• FALSE

Select ONE answer ONLY. What does the letter 'D' relate to in the 'DMAIC' process improvement cycle?

• Distinguish

• Demonstrate

• Deliver

• Define

Select ALL the statements that are CORRECT. DMAIC is a process improvement cycle that is part of Six Sigma. The goal of Six Sigma is...?

• Virtually error free performance

• No more than 3.4 defects per million outputs

• Provide a systematic approach

• Eliminate waste