Client consultation exam prep

When and how should a strand test be carried out?

• Remove a little of the developing product during the aftercare advice to ensure the external hair condition and colour are correct

• Remove a little of the developing product during the service to establish whether the target shade has been achieved

• Apply a small amount of oxidised product in the crook of the elbow, 12hours prior to the colour service; no reaction should occur

It is important to check the client's record card before a treatment to identify

• how often they visit the salon

• which retail products they buy

• previous chemical products and techniques used

A client with alopecia should be referred to a

• dermatologist

• trichologist

It is important to identify and record contra-indications to avoid damage to

• the hydrogen bonds resulting in an incomplete service

• the polypeptide chains resulting in an incomplete service

• to the hair and scalp to avoid possible legal action

Record cards should be stored and updated at the end of every service and stored in

• the salon safe with the takings

• a lockable box in the salon

It is important to maintain client confidentiality in order to

• allow them to confide in personal issues with you and meet their client needs

• allow you to diagnose and advise on medical conditions

• build a relationship with the client and protect the reputation of the business

Record cards must contain all client contact details and their

• full and accurate service information

• feedback on service and aftercare advice

The legislation that influences storage and use of client’s personal details is

• electricity at work

• data protection

• RIDDOR

• COSHH

The outer layer of the skin is called the?

The muscle which is attached to the hair is known as the?

Answer explanation

The muscle which is attached to the hair is known as the:

arrector pili