What are possible sources of workplace information
Provide customer information and assistance - Element 1

Quiz
•
Other
•
1st - 3rd Grade
•
Hard
Damithri Wijekoon
Used 7+ times
FREE Resource
9 questions
Show all answers
1.
OPEN ENDED QUESTION
30 sec • 1 pt
Evaluate responses using AI:
OFF
2.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Who is a customer ?
The reason the company is in business
Someone who gets paid by the company to do a job
Someone who has certain needs and wants them filled
Who works for a company under a contract
3.
MULTIPLE CHOICE QUESTION
30 sec • Ungraded
What is meant by 'customer focussed'
You must try to see your organization through the eyes of the customer
Prioritizing company policy over customer needs
4.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
What is meant by 'Wow' factor
Delivering a service to the client
Avoid being the same as other business
Strive to deliver outstanding service
Failing to meet customer needs
5.
FILL IN THE BLANK QUESTION
1 min • 1 pt
70% of customers leave suppliers based on problems related to
6.
OPEN ENDED QUESTION
3 mins • 1 pt
What is meant by 'product knowledge'
Evaluate responses using AI:
OFF
7.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Examples of product knowledge
Opening hours
Salary of the staff
History of the establishment
Awards won by the organization
8.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Ways to share customer information with colleagues
Texting them while they are on leave
Calling them everyday after their shift ends
Creating posters containing new information
Sending emails to team members
9.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Why should you share customer information with colleagues
To force others to do the same
To help keep others up-to-date
To create conflicts between colleagues
To show you are a team player
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