What is messaging?

• Allows all CONNECT users to communicate with each other

• Allow for communication with Customers

• Allows for the tasking of members

• All of the above

Messaging can be used for which of the following?

• Receive system notification

• Communicate Telephone Messages

• Communicate Customer's Enquiry

• All of the above

All users are allowed to use Messaging to send an immediate alert.

• False

• True

Messaging allows for the immediate sending of messages only.

• True

• False

When creating a message, you are able to set out of office notifications.

• True

• False

Messages will remain in your message forever.

• True

• False

Sent Messages can be seen in you sent box.

• True

• False

Answer explanation

Sent messages cannot be seen from you Messaging Screen.

The ability to change user is a function assigned to all users of CONNECT

• True

• False

Answer explanation

Only System Admins have the functionality in the system.

Out of Office messages can be set for any period of absence from work.

• True

• False

The Message Icon can be found on your ______.

• Workload Screen

• Home Screen

• All of the above