Butler services Pick up laundry

This is the form that the guest can fill out and see on their wardrobe or closet

• Laundry docket form

• Summary Sheet

• Advice form

• Consent form

This is the form where you ask permission to the guest if they are aware of the defect of their clothes and still going to push through the laundry of their clothes

• Laundry docket form

• Summary Sheet

• Advice form

• Consent form

You enter to the room of our guest but our guest is in hurry and she just leave her laundry and laundry form to you what are you going to do?

• Insist to her to fill out the laundry form

• don't get her laundry

• write her room number on her laundry bag

• follow the guest and give to her, her laundry

You enter to the room of our guest but our guest is in hurry and she just leave her laundry and laundry form to you what are you going to do?

• Insist to her to fill out the laundry form

• don't get her laundry

• write her room number on her laundry bag

• follow the guest and give to her, her laundry

Your guest ask you to return his laundry as soon as possible what will be the rate of his laundry?

• additional 100% on the normal rate

• give discount

• normal rate

• additional 50%

At 1pm, your guest wants their laundry to be returned within the day. What will be the rate of their laundry?

• additional 100% on the normal rate

• give discount

• normal rate

• additional 50%

At 9:30am, your guest wants their laundry to be returned within the day. What will be the rate of their laundry?

• additional 100% on the normal rate

• give discount

• normal rate

• additional 50%

Your guest is complaining that their laundry have damage and stains after laundry. what are you going to do?

• compensate the damage

• check if it is indicated on the advice form.

• let the guest talk to the supervisor

• pay the guest

You forgot to put the room number of your guest named Clarita Reyes, how are you going to return her laundry?

• leave the laundry on the reception area

• wait at the lobby to see the guest

• post an announcement on the website

• check the room number on the computer.

Before heading to the laundry room. You noticed that there's a damage on the clothes of the guest what are you going to do?

• proceed to laundry

• ask help from the manager

• Inform the guest and bring an advice form

• return the laundry to the guest.