Q4 WEEK 1

Upon checking for availability, Front office staff may include the following EXCEPT

• arrival date

• number of nights

• rate code

• work background

As a front office staff, we do the following preparations upon the arrival of guests EXCEPT:

• Keep your work station clean and tidy.

• File as you work.

• Maintain a par stock of supplies.

• Organize guest's departure.

A term used to refer a procedure utilized by a hotel upon the arrival of guests to confirm his/her stay at the hotel.

• arrival

• departure

• reservation

• registration

Why do you have to follow through on special requests of the guests if any ?

• To show him your courtesy.

• To encourage him to stay for a while.

• To ensure total satisfaction of the guest during his stay.

• To show that custo are always right.mers

A guest information directory should include the following EXCEPT:

• Information of name and location.

• Telephone number and hours of operation of an establishment.

• Directions of the property, type of establishment and dress code.

• All of the above statements are correct.

During the registration, what should you do first as the guest arrived ?

• Provide personal

  greetings.

• Determine if guest has reservation.

• Confirm reservation information.

• Used up selling tactics.

Why is it important to update the guest information directory ?

• The guests will praise your good work.

• The management will be satisfied with your work performance.

• The guests will be informed of the latests events, happenings and place of visits.

• You, personally, will be updated of the latest happenings, events and place of visits.

During the check out, you should do the following except:

• Inquire about additional reservation.

• Bid the guest farewell.

• .Process future reservation or alert the reservation clerk to these requests.

• All of the above statements are correct.

Which of the following is the best way of giving the folio to the guest ?

• How would you like to settle your account Mr. Smith ?

• Kindly double check your bill and affix your signature if everything is correct ?

• How was your stay Mr. Smith ?

• Should you decide to have additional reservations in the future ?