IT Technical Support and Management Introduction

IT Technical Support and Management Introduction

11th Grade - University

12 Qs

quiz-placeholder

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IT Technical Support and Management Introduction

IT Technical Support and Management Introduction

Assessment

Quiz

Computers

11th Grade - University

Medium

Created by

Jerry Jackson Bent

Used 44+ times

FREE Resource

12 questions

Show all answers

1.

OPEN ENDED QUESTION

1 min • 1 pt

In your own words, describe what IT Tech Support & Management is?

Evaluate responses using AI:

OFF

2.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Technical support services mainly focus on training customers on how to use technology?

True

False

3.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Technical support services include all of the following except...

Troubleshooting, diagnosing and resolving technical issues

Setting up accounts for new employees and new users

Purchasing hardware and software

Replacing and repairing computer equipment

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Maintaining a database of reported incidents/actions taken is part of technical support services.

True

False

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Technical support reduces the _______ due to disrupted IT services

Uptime

Downtime

Performance

None of the above

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Only companies that provide technology products use technical support.

True

False

7.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

Some companies divide technical support teams into two service areas. What are they?

Help Desk

Tech support

Customer Support

Computer services

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