Chapter 2 Veterinary Practice Management

Increased competition, new technology, increasing numbers of malpractice threats, and shifting client expectations have

• caused many veterinary practices to go out of business

• Made effective management of a veterinary practice more complex

• Caused a significant drop in client compliance

• Caused many veterinary practices to hire more staff

In a typical veterinary practice, the person who acts as the chief executive officer and delegates areas of responsibility is usually the

• Financial manager

• Veterinarian-owner

• Hospital administrator

• Practice manager

The best way to ensure that all of the major pieces of equipment in a veterinary practice are cleaned and maintained on a regular basis is to:

• Assign each member of the team a specific piece of equipment to clean and maintain

• Make sure that every member of the team takes part in equipment cleaning and maintenance during downtime

• Hire an outside vendor to clean and maintain the equipment, as most of it is very complex and expensive

• Assign one person in the practice to clean and maintain all of the equipment on a regular basis

To minimize the amount of time clients have to wait in the reception area, there should be ______ examination rooms available for each veterinarian working on a particular day

• One

• Two

• Three

• Four

Placement of the laboratory and the pharmacy in a central location is very important because

• They can be used in place of an examination room during busy periods

• They can be used in place of an examination room and treating both outpatients and hospitalized patients

• They are both important profit centers for practice

• This is where the material safety data sheets should be located

The individual typically responsible for all activities of the practice and running the hospital in conjunction with the practice owner is referred to

• Office manager

• Practice manager

• Hospital Administer

• Associate veterinarian

Practices need to get the maximum use out of their storage area because

• This space is usually cluttered and disorganized

• The practice must have enough inventory on hand to meet their clients needs

• This space typically generates very little income

• It will reduce the chance that inventory becomes outdated

It is more common to perform a necropsy when a large animal dies than when a small animal dies because

• There is a need to determine if the rest of the herd is threatened

• Large animals are a lot more expensive to replace than small animals

• When a large animal dies, the owners are more likely to file a lawsuit against the practice

• Most small animal owners cannot afford to pay for a necropsy

A client´s judgment regarding the quality of medicine provided at a veterinary practice is generally based on

• The cost of the care provided

• The amount of time the doctor spends with them

• The health status of their pet

• The level of service the client receives

One of the most common selection criteria used by clients when choosing a veterinary practice is

• The fees charged

• The location

• The number of staff

• The hours of operation