Front Office Operations

The highest possible rate is known as

• Hurdle Rate

• Rack Rate

• Crib Rate

• Early bird Rate

The charge against No Show booking is known as

• Cancellation Charges

• Miscellaneous

• Amendment Charges

• Retention

It is used by Bell Desk Department while handling guest luggage. What we call it?

• Luggage Card

• Baggage card

• Luggage Tag

• Bell Desk Card

AP Plan is also known as

• Full Board Plan

• Half Board Plan

• Quarter Board Plan

• Half Meal Plan

Which of the following things are required for completing the registration details?

• Tariff Details

• Meal Plan

• Mode of Payment

• All of the above

POS stands for?

• Point of Service

• Point of Sale

• Point Operating System

• Point of System

What should you must do with guest during check in?

• Ask personal questions

• Tell them your story

• Ask for tip

• Ask for any requirement

Bermuda Plan consists of

• Room + American Breakfast

• Room only

• Room + French Breakfast

• Room + Breakfast + Lunch or Dinner

CRS stands for

• Central Reservation System

• Central Registration System

• Core Reservation System

• Core Registration System

In this image what is the mode of reservation?

• Verbal

• Written