F/B104- Receive and Handle Guest Concerns Quiz 2

What is the main issue about?

Customer: "Why can't I get Jollibee Fried Chicken here?`'

Waiter: "Sir, this is McDonalds!"

• Customer has a stomach ache.

• Customer don't wanna go outside to go to Jollibee next door.

• Customer doesn't like fried chicken at all.

• Customer is a Karen.

What is the main complaint about?

Guest said "I am hungry and waiting for my food for an hour now?`'

• delayed food delivery

• delayed serving of service water

• guest has no money to pay

• guest is VIP

What is the main issue about?

Guest said "I won't give you tip!`'

• Your service is below standard.

• Your service meets the standard.

• You are accommodating to the customer.

• Customer is happy.

Answer with either HAPPY or NOT HAPPY:

Guest said "I won't give you tip!`'

Answer with either HAPPY or NOT HAPPY:

Guest said "I wanna talk to the manager!`'

Answer with either HAPPY or NOT HAPPY:

Guest said "This Seafood Bisque tastes funny.'

Based on the picture, answer with either HAPPY or NOT HAPPY:

Based on the picture, answer with either HAPPY or NOT HAPPY:

Based on the picture, what seems to be the concern?

Based on the picture, who is the person holding the water jug?