Unit 203 C&G Client Care and Communication Revision

Which of the following regulates the information collected on a record card?

• a) Health and Safety at Work Act 1974

• b) Consumer Protection Act 1982

• c) Data Protection Act 1998

• d) Sale of Goods Act 1994

Which of the following are observation and physical checks?

• a) Looking and recording information

• b) Looking and touching

• c) Looking and questioning

• d) Looking and smiling

Which one of the following is an example of an open question?

•  

  a) ‘What do you use on your hands?’

• b) ‘Is this what you use on your hands?’

• c) ‘Can you use this on your hands?’

• d) ‘Do you use this on your hands?’

Which one of the following is an example of non-verbal communication?

• a) Talking on the telephone

• b) Speaking clearly during consultation

• c) Explaining what is required in a treatment

• d) Making eye contact during consultation

Which one of the following is not an aim of a consultation?

• a) To put the client at ease

• b) To build a relationship and trust with the client

• c) To pass on information from record cards

• d) To establish the client’s needs

Which one of the following is the correct storage for record cards in relation to the Data Protection Act?

 

• a)     Stored in a computerised database

• b)     Stored in a portable cabinet

• c)     Stored for easy access at reception

• d)     Stored in a lockable cabinet

A client complains that they were given a retail product that had already been opened. Who should the client be referred to?

• a)     The nail technician

• b)     Junior therapist

• c)     Company representative

• d)     Senior receptionist

Which one of the following would not be recorded on a record card?

• a) Doctor’s address

• b) Next of kin

• c) Products used

• d) Next appointment

Which one of the following best effectively communicates with the client their nail art requirements?

•  

  a) Client consultation

• b) Text messaging

• c) Providing a price list

• d) Asking a colleague

Where is the best place to have a consultation?

• a) In reception

• b) In the staff room

• c) In a beauty room

• d) In the retail area