Payment & delivery issue & order inquiries

Payment & delivery issue & order inquiries

Professional Development

15 Qs

quiz-placeholder

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Payment & delivery issue & order inquiries

Payment & delivery issue & order inquiries

Assessment

Quiz

Other

Professional Development

Practice Problem

Easy

Created by

Mohamed Ibrahim

Used 3+ times

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15 questions

Show all answers

1.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

What will happen if the business or the consignee confirmed that there is a fake update and there is an available attempt left?

(Choose all the correct answers)

The order will be returned to the business

We will create a ticket for the Delivery Experience team

The order will take another trial within 24 hours

We will create a ticket to the Investigation team

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The consignee complains because the star refused go to her address, we should.......

Send the case to the delivery experience team

Send the case to the Investigation team

Send the case to the hub

Send the case to the onboarding team

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The fake update SLA is -------------

48 working hours

24 working hours

72 working hours

42 working hours

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The Star behaviour SLA is -------------

48 working hours

24 working hours

72 working hours

42 working hours

5.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

What will happen if the business or the consignee confirmed that there is a fake update and there is no available attempt left?

(Choose all the correct answers)

The order will be returned to the business

We will create a ticket for the Delivery Experience team

The order will take another trial within 24 hours

We will create a ticket to the Ihub to restart the order

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

We can reschedule the order from our side if the order status is .......

out for delivery

Route assign

Received at warehouse

in transit

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The business can request changing the amount transfer day at any time.....

True

False

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