VTR and Cancellation Quiz

How many days should we cancel an order if we didn't get any response from the buyer?

• 7 days after the Purchase Date

• 11 days after the Purchase Date

• 10 days from the Purchase Date

• We do not cancel the order at all

What is the target VTR?

• 95% above

• 90% above

• 100%

• 85% above

What would be the appropriate action?

• Cancel right away.

• Reply to buyer then cancel the order.

• Send appropriate script and wait for 10 days from purchased date before cancelling the order.

When can we Cancel an order?

• When the Heading is correct.

• Whatever the heading is, we can cancel the order.

• When the order is not yet fulfilled.

• When order is already fulfilled but there's no tracking yet.

• 10 days after the purchase date

When do you fulfill an order?

• Fulfill the order right away

• 2 days before the due date

• We can fulfill until the last day of due date.

When do you send a Cancellation E-mail?

• Supplier Price Change

• OOS

• Negative Profit

• Incorrect Item

What is missing on the Cancellation E-mail?

• Order Number

• Buyer's Phone Number

• Buyer's Name

• Customer Support Name

What to do if order is fulfilled on the 2nd day?

• Place an order for back-up tracking

• None

• Select Expedited Shipping when placing the order

• Do not fulfill the order at all.

What is VTR?

• Valid Transaction Rate

• View Transaction Rate

• Value Tracking Response

• Valid Tracking Rate

What is considered as an Invalid Tracking?

• Tracking has no movement

• Package delivered on time

• Correct Carrier but Incorrect Shipping Service

• Shipped to Different State

• Shipped to different City but correct State