GENPRO

" When trying to get an update from a carrier AND cannot reach them, you must contact the CARRIER ACCOUNT OWNER. DO NOT attempt to call this facility for information. " This instruction is for:

• All the customers

• Anderson, IN - Nestle

• Nestle

• Customers from Anderson, IN

What type of advances can the drivers require?

• a) Lumper fee

• b) Fuel

• a) & b)

A fuel advance can not exceed ___ of the carrier’s Payment.

• 30%

• 40%

• 33%

• 45%

  What do you need to validate when you are requested a lumper fee?

• That the driver has the POD.

• That the driver is at the place where he is requesting the advance.

•   That the driver has the BOL.

When there's an issue with the carrier/driver, we should contact:

• The dispatcher.

• The receiver.

• The account owner, found in the carrier section.

When there's an issue with the product, we should contact the account owner, it can be found in:

• a)      The receiver section.

• b) The customer section.

• c) All the above.

The notes left in Turvo must include:

• a) Answer the 5W's.

• b) Time in which the update was made and location.

• c) Complete location.

• a) & c)

How many times a day should you check your email?

• Several times during all day.

• Only at the beginning of the shift.

• At the end of the shift.

• Several times during the shift.

In Which circumstance you can provide direction on product left on a truck?

• The carrier tells you.

• You receive a call from someone asking.

• The Customer account owner provides you with direction on how to handle it.

If a carrier has product left on their truck you are to do the following:

• Request a copy of the BOL and pictures of the product.

• Call the customer account owner (or message them through Turvo)

• Update the status of the load at the delivery location the carrier is to "At Delivery" and place a note stating what happened (extra product, damage, rejection, etc)

• Provide instruction to the truck.

• All of the above.