ROOM DIVISION Management - Midterm Exam

The word hospitality comes from hospice, an old French word meaning...

• to

  provide care

• shelter for travelers

• coffee and tea

• rest house

On the European continent, Charlemagne established rest

houses for pilgrims in the eighth century. What time is it?

• Greece and Rome

• Ancient Times

• Medieval Times

• Coffee Houses

The Sumerians (who lived in what is now Iraq) were the first to

record elements of hospitality in about 4,500 years b.c.e. What time is it?

• Greece and Rome

• Ancient Times

• Medieval Times

• Coffee Houses

What is the scope the hospitality industries?

• Attractions

• Lodging

• Ecotourism

• Gaming

What is the scope the tourism industries?

• Resort

• Hotel

• Ecotourism

• Restaurants

The following are characteristics of the hospitality industry, Except...

• Businesses are

  open 365 days a year and 24

  hours a day

• Constantly strive for

  outstanding guest satisfaction

• Depends heavily on shift work

• Office hours ( 8am - 4 pm)

Top of lodging management career is...

• General Manager

• Director of Food and Beverage

• Director of Operations

• In-Room Dining Manager

Top of lodging food and beverage career is...

• General Manager

• Director of Food and Beverage

• Director of Operations

• In-Room Dining Manager

The following are lodging room division career, Except...

• Front desk manager

• Guest service

• Housekeeping associate

• Bartender

The following are lodging restaurant management career, Except...

• Opening manager

• Cook

• Housekeeping associate

• Bartender