Quiz-P2-1-Practices

What is the "Practices"?

• Sets of organizational resources designed

  for performing work or accomplishing an

  objective.

• The means by which an organization is

  directed and controlled.

• Recommendations that can guide an

  organization in all circumstances, regardless

  of changes in its goals, strategies, type of

  work, or management structure.

• A set of interconnected activities that an

  organization performs to deliver a valuable

  product or service to its consumers and to

  facilitate value realization.

How many practices in the General Management Practices?

• 12

• 14

• 3

• 17

How many practices in the Service Management Practices?

• 12

• 14

• 3

• 17

How many practices in the Technical Management Practices?

• 12

• 14

• 3

• 17

Which is part of "general management practices"?

• Continual improvement

• Service continuity management

• IT asset management

• Service configuration management

Fill in the blank.

Each practice includes resources based on the four dimensions of service management, and supports multiple ---- activities.

• service value system

• service value chain

• Continual Improvement

• Guiding principles