HCCO Assessment

What is the meaning of sales ?

• The exchange of goods for services

• The exchange of goods for goods and service for service

• The exchange of goods or services for money

• None of the above

What is the first thing you are to do when a customer express dissatisfaction or is irate with the services of the company or is angry because of the contractor?

WHAT DOES HCCO MEAN ?

Is it ok to send the customer the contractors' information to their email without presenting?

• TRUE

• FALSE

What is the correct disposition for a DNC lead?

• NO CONTACT

• NO CAL REMOVE

• INVALID CONTACT

• LEFT MESSAGE

What are the 2 dispositions that are not to be used?

When you put the cx on the Do No Call list what should you dispose the call as ?

I need to be confirmed in order for you to schedule an appointment. WHAT AM I?

Advisor should always confirm zip code and email even if they are not getting a sale.

• TRUE

• FALSE

The advisor don't have to state that they are on a recorded line if they should speak with someone else on the line.

• TRUE

• FALSE