Quality Awakening

What is the meaning of process approach?

• think of risks

• introduced in ISO 9001 version before 2000

• interaction of activities that change inputs into outputs

• get things done

What is ISO 9001?

• International standard

• ITU SUSAHKAN Orang

• Requirements of Quality Management System

• Quality Assurance

Which one is the internal issues?

• political instability

• economy downturn

• COVID-19

• staff turnover

Corrective Action is

• correction

• to do when customer ask

• for continual improvement

• to do when BOSS ask

Top management show leadership commitment when ...

• delegate other to attend management review on behalf of them

• paper certification

• audit is around the corner

• determining quality objectives align to quality policy

Analysis of data is to

• collect data only

• create nice looking charts

• turn data into information for decision making

• tabulate the data only

What is risk-based thinking?

• think of risks

• preventive action

• address risks & opportunities based on issues

• introduced before 2000

Competency is about

• provide training only

• take other actions

• provide training or take other actions

• working many years in a company

ISO 9001:2015 compliance requirements consists of

• clauses 1-10

• clauses 4-8

• clauses 4-10

• None of the ABOVE

ISO 9001 Quality Management system is about

• Quality Inspection

• Quality Assurance

• Total Quality Management

• All the above