Technology in Business

What is E-commerce?

• Buying goods through e-mail.

• Buying raw materials over the internet.

• The buying and selling of goods.

• The buying and selling of goods and services over the internet.

What is an advantage of E-commerce?

• You can access wider markets.

• You can meet customers in person.

• You can email people.

Answer explanation

If you have access to a wider market this means that you can have a larger number of customers, potentially leading to higher sales.

The use of e-commerce can increase business costs, as there is less need for expensive retail premises.

• TRUE

• FALSE

Answer explanation

If there is no need for a physical premises, then the business can cut costs.

Digital communication allows for quicker and better interaction with customers.

• TRUE

• FALSE

Which of the following is NOT a method of digital communication?

• E-mail

• Web chat

• Social media

• Face-to-face conversations

What is a disadvantage of the use of technology in business?

• Staff might need training which will increase costs.

• The business will operate more efficiently.

• There is no need for a physical premises.

An example of an online payment method is...

• PayPal

• PalPay

• Cash

An advantage of e-payments is...

• Customers who find it more efficient will be more satisfied.

• Sometimes e-payment systems can break down.

• It can cost a lot to buy and install e-payment systems.