
Day 11 FTTH
Authored by Omar Sherif
Fun
University
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5 questions
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1.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
FTTH Customer , Through OM Tool , If you found the Activity ( Home Visit Dispatch ) that's mean :
CST is unreachable
CST will get the Fiber Cable
CST is ready for ONT visit
2.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
SLA of new subscribtion if subscription from we support :
5 working days
3 working days
48 hours
3.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
In case order is stuck in automatic status more than 1 H(Executing without a problem and not abnormal, CCA will escalate case to SD with the normal process:
True
False
4.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
FTTH Customer, Through OM Tool , If you found the Activity ( Survey) that's mean :
FO Team will assign a visit to make sure from the internal path and install fiber cable
Check if the delivery method is home visit or any other method
Suspension for the logical data (matrix deleting )
5.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
In case we found ftth order with status abnormal the correct action is :
Create TT
create sr+send Midway on automatic TT
send mail to resposaible team asper order activity
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