Day 11 FTTH

FTTH Customer , Through OM Tool , If you found the Activity ( Home Visit Dispatch ) that's mean :

• CST is unreachable

• CST will get the Fiber Cable

• CST is ready for ONT visit

SLA of new subscribtion if subscription from we support :

• 5 working days

• 3 working days

• 48 hours

In case order is stuck in automatic status more than 1 H(Executing without a problem and not abnormal, CCA will escalate case to SD with the normal process:

• True

• False

FTTH Customer, Through OM Tool , If you found the Activity ( Survey) that's mean :

• FO Team will assign a visit to make sure from the internal path and install fiber cable

• Check if the delivery method is home visit or any other method

• Suspension for the logical data (matrix deleting )

In case we found ftth order with status abnormal the correct action is :

• Create TT

• create sr+send Midway on automatic TT

• send mail to resposaible team asper order activity