CHAPTER 4: Settling Disputes

An agreement in settling disputes is called a ____.

• phase

• settlement

• pinky swear

• negotiation

Pick the LEAST formal method of dispute resolution.

• mediation

• arbitration

• negotiation

• court action

Pick the LEAST formal method of dispute resolution.

• arbitration

• negotiation, phase I

• informal talk

• court action

_____ is the process by which people involved in a dispute discuss their problem and try to reach a solution acceptable to all.

• mediation

• arbitration

• negotiation

• court action

How many phases can be involved with negotiation?

• at least 1,000

• two

• one

• three

Negotiation won't work if the involved parties are not ______.

• interested in settling the issue

• sincere

• considerate of the issue from the alternate perspective

• all of these

In _______, both parties to a dispute agree to have one or more persons listen to their arguments and make a decision for them.

• negotiation, phase 2

• mediation

• arbitration

• court action

In which method of dispute resolution is the decision binding?

• mediation

• arbitration

• negotiation

• all of these

A _____ acts as a neutral third party by listening carefully to both sides.

• judge

• counselor

• mediator

• school counselor

Which is true of mediation?

• It's voluntary

• It's binding

• The outcome has the weight of a court action

• all of these