ATTITUDES AND JOB SATISFACTION

The belief that "discrimination is wrong" is a value statement. Such an opinion is the _____ component of an attitude.

• cognitive

• affective

• reactive

• behavioural

Leon Festinger would propose that the desire to reduce dissonance would be determined by all of the following EXCEPT _____.

• the importance of the elements creating the dissonance.

• the degree of influence the individual believes he or she has over the elements

• the rewards that may be involved in dissonance.

• the extent to which attitudes are widely held by society

If attitudes and behaviour are inconsistent, individuals will most likely _____.

• change their behaviour

• change their attitudes

• change either their attitudes or behaviour

• do nothing

_____ describes a positive feeling about your job resulting from an evaluation of its characteristics.

• enlargement

• satisfaction

• engagement

• involvement

Job _____ measures the degree to which a person identifies psychologically with his or her job and considers his or her perceived performance level important to self-worth.

• commitment

• satisfaction

• involvement

• organization

_____ commitment refers to an employee's obligation to remain with an organization for moral or ethical reasons.

• Affective

• Continuance

• Theoretical

• Normative

_____ refers to an individual's involvement with, satisfaction with, and enthusiasm for the work she does.

• Employee engagement

• Normative commitment

• Cognitive support

• Job enrichment

People with positive _____ believe in their inner worth and basic competence.

• Locus of control

• Self-monitoring behaviour

• Core self-evaluations

• Levels of enrichment

Quietly continuing to do your work, even though you're dissatisfied, is an example of _____ response to dissatisfaction.

• exit

• voice

• loyalty

• neglect

Steve is unhappy with his job. He takes every possible holiday and sick day and sometimes shows up for work late. He is expressing his dissatisfaction with a _____ response.

• exit

• voice

• loyalty

• neglect