Payment Arrangement

Payment Arrangement

1st - 10th Grade

10 Qs

quiz-placeholder

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Payment Arrangement

Payment Arrangement

Assessment

Quiz

Fun

1st - 10th Grade

Hard

Created by

Michael Angelo Pornasdoro

Used 6+ times

FREE Resource

10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

How much is the Support fee for setting up a Payment Arrangement on our end?

$15

$10

$5

Free

2.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

What are the eligible scenarios wherein we can have a Payment Arrangement deleted? Select all answers that apply.

Customer made an error and calls within 24 hours to explain the PA was set for the wrong date

Customer is explaining T-Mobile made an error and it is within 24 hours of the original arrangement, or longer, if the memos support their complaint T-Mobile made an error.

Customer's account is current with no past due balance and has an active PA, work with your leadership to delete it prior to making account changes.

Customer is unable to pay off the current installment balance

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How many days past due would make customers eligible to set up a Payment Arrangement without using a FDP?

15-30 Days

10-15 Days

0-15 Days

0-30 Days

4.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

Which of the following scenarios should never be done

Never provide information about any grace periods when a PA fails.

Never place temporary adjustments to make a customer eligible for a PA.

Never place a collection hold when a customer is not eligible for a PA.

Never use Samson for a PA when Atlas and Special Instructions states customer is on negative file. This will result in a failed Payment Arrangement.

5.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

On what Account status can a Payment Arrangement be set up?

Active

Suspended

Cancelled

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When a Payment Arrangement fails, how many hours should the customer wait in order to set up a new one?

24 hours

48 hours

72 hours

96 hours

7.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

Payment Arrangement is available for what Account types?

Individual

Business

NCC

Prepaid

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