Payment Arrangement
Quiz
•
Fun
•
1st - 10th Grade
•
Hard

Michael Angelo Pornasdoro
Used 6+ times
FREE Resource
10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
How much is the Support fee for setting up a Payment Arrangement on our end?
$15
$10
$5
Free
2.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
What are the eligible scenarios wherein we can have a Payment Arrangement deleted? Select all answers that apply.
Customer made an error and calls within 24 hours to explain the PA was set for the wrong date
Customer is explaining T-Mobile made an error and it is within 24 hours of the original arrangement, or longer, if the memos support their complaint T-Mobile made an error.
Customer's account is current with no past due balance and has an active PA, work with your leadership to delete it prior to making account changes.
Customer is unable to pay off the current installment balance
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How many days past due would make customers eligible to set up a Payment Arrangement without using a FDP?
15-30 Days
10-15 Days
0-15 Days
0-30 Days
4.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Which of the following scenarios should never be done
Never provide information about any grace periods when a PA fails.
Never place temporary adjustments to make a customer eligible for a PA.
Never place a collection hold when a customer is not eligible for a PA.
Never use Samson for a PA when Atlas and Special Instructions states customer is on negative file. This will result in a failed Payment Arrangement.
5.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
On what Account status can a Payment Arrangement be set up?
Active
Suspended
Cancelled
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When a Payment Arrangement fails, how many hours should the customer wait in order to set up a new one?
24 hours
48 hours
72 hours
96 hours
7.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Payment Arrangement is available for what Account types?
Individual
Business
NCC
Prepaid
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