1. A customer will be more likely to buy a product such as a VCR if you:
NRF Customer Service & Sales: "Explaining Features and Benefits"

Quiz
•
Professional Development
•
9th - 12th Grade
•
Medium
Carrington Faulk
Used 275+ times
FREE Resource
15 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A. Show how easy it is to program
B. List every feature the VCR has
C. Open the manual to show how instructions are displayed
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
2. The best method for finding the right product for a customer is:
A. Asking “yes” or “no” questions to move the sale along
B. Asking open-ended questions
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
3. Customers most likely need your help when:
A. They are buying a product for the first time
B. They purchase an item frequently
C. An item includes assembly instructions
D. A and C
E. All of the above
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
4. If you discourage customers from purchasing a product that exceeds their needs, they are most likely to:
A. Appreciate your honesty
B. Resent your interference
C. Buy more than they need anyway
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
5. Permanent labels in clothing are required by law to include:
A. The city in which the product was made
B. The fiber content, in descending order
C. The size
D. All of the above
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
6. A successful sales associate needs to know the major features of only the most popular products in the store.
True
False
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
7. Brand loyal customers:
A. Always purchase from the same store
B. Ask for a particular make by name
C. Either of the above
Create a free account and access millions of resources
Similar Resources on Quizizz
10 questions
Workplace Readiness Skills (E)

Quiz
•
9th - 12th Grade
10 questions
Basic Service Rodalink - Trainer Rizqi

Quiz
•
1st Grade - University
15 questions
NRF Customer Service & Sales: "Explaining Features and Benefits"

Quiz
•
9th - 12th Grade
10 questions
CRM Quiz

Quiz
•
9th - 12th Grade
10 questions
MCP P&L

Quiz
•
1st Grade - Professio...
15 questions
Consultative Selling Skills for Jewel Sales Employees

Quiz
•
12th Grade
18 questions
Ag Sales 3

Quiz
•
KG - 12th Grade
15 questions
NRF Customer Service & Sales: Getting to Know Your Customer

Quiz
•
9th - 12th Grade
Popular Resources on Quizizz
15 questions
Multiplication Facts

Quiz
•
4th Grade
20 questions
Math Review - Grade 6

Quiz
•
6th Grade
20 questions
math review

Quiz
•
4th Grade
5 questions
capitalization in sentences

Quiz
•
5th - 8th Grade
10 questions
Juneteenth History and Significance

Interactive video
•
5th - 8th Grade
15 questions
Adding and Subtracting Fractions

Quiz
•
5th Grade
10 questions
R2H Day One Internship Expectation Review Guidelines

Quiz
•
Professional Development
12 questions
Dividing Fractions

Quiz
•
6th Grade
Discover more resources for Professional Development
25 questions
Spanish preterite verbs (irregular/changed)

Quiz
•
9th - 10th Grade
10 questions
Identify Slope and y-intercept (from equation)

Quiz
•
8th - 9th Grade
10 questions
Juneteenth: History and Significance

Interactive video
•
7th - 12th Grade
8 questions
"Keeping the City of Venice Afloat" - STAAR Bootcamp, Day 1

Quiz
•
9th - 12th Grade
26 questions
June 19th

Quiz
•
4th - 9th Grade
20 questions
Distance, Midpoint, and Slope

Quiz
•
10th Grade
20 questions
Figurative Language Review

Quiz
•
10th Grade
27 questions
STAAR English 1 Review

Quiz
•
9th Grade