NRF Customer Service & Sales: "Explaining Features and Benefits"

NRF Customer Service & Sales: "Explaining Features and Benefits"

9th - 12th Grade

15 Qs

quiz-placeholder

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NRF Customer Service & Sales: "Explaining Features and Benefits"

NRF Customer Service & Sales: "Explaining Features and Benefits"

Assessment

Quiz

Professional Development

9th - 12th Grade

Medium

Created by

Carrington Faulk

Used 275+ times

FREE Resource

15 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

1. A customer will be more likely to buy a product such as a VCR if you:

A. Show how easy it is to program

B. List every feature the VCR has

C. Open the manual to show how instructions are displayed

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

2. The best method for finding the right product for a customer is:

A. Asking “yes” or “no” questions to move the sale along

B. Asking open-ended questions

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

3. Customers most likely need your help when:

A. They are buying a product for the first time

B. They purchase an item frequently

C. An item includes assembly instructions

D. A and C

E. All of the above

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

4. If you discourage customers from purchasing a product that exceeds their needs, they are most likely to:

A. Appreciate your honesty

B. Resent your interference

C. Buy more than they need anyway

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

5. Permanent labels in clothing are required by law to include:

A. The city in which the product was made

B. The fiber content, in descending order

C. The size

D. All of the above

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

6. A successful sales associate needs to know the major features of only the most popular products in the store.

True

False

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

7. Brand loyal customers:

A. Always purchase from the same store

B. Ask for a particular make by name

C. Either of the above

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