LUX DAY 6

If the order is delivered by DHL, customer will receive a SMS or an email

from them directly for tracking details, or for more delivery options.

• TRUE

• FALSE

What is ODD?

• On Delivery Demand - is customer controlled after the shipment is within the DHL network

• On Delivery Demand - This gives the customer a choice of delivery options whilst their shipment is in transit,

         prior to the first delivery attempt.

• A and B

• None of the above

What does the following icon represent ?

• Authorized DHL to leave the shipment with a neighbor , concierge or guard in your absence.

• Authorized DHL to leave the shipment anywhere.

• A and B

• None of the above.

RAWB stands for

• Return Airwaybill

• Reroute Airway

• Rearrange Airwaybill

• Release Airwaybill

UPS Return Handling : Which tab should we input the description of goods ?

• Package Merchandise Description

• Package Declared Value

• Packaging Type

• Package Dimension

Always remember to input the new RAWB number (shows on the confirmation page) in the _____ ____.

• Order Lines

• Order Note

• Audit Note

• E-mail

When is watchfinder established?

• 2021

• 2002

• 2001

• 2011

Do we have promo codes for Watchfinder?

• Yes

• No

The Watchfinder Warranty guarantees :

1.) 2 years protection

2.) Does not include wear and tear

• True

• False

If we received a complain about a faulty item. We need to classify case into how many levels?

• 1

• 2

• 3

• 4