The Home Internet

When did T-Mobile launch Home Internet Service?

• March 3, 2019

• March 7, 2019

• March 21, 2019

• March 28, 2019

Answer explanation

https://c2.t-mobile.com/departments/t-force/talking-points-t-mobile-home-internet#question3

•On March 21, 2019, T-Mobile announces T-Mobile Home Internet, a fast, affordable, home internet service.

What do you call the device we use in T-Mobile Home Internet?

• parkway

• gateway

• cell device

• hotspot

-Internet supplied by a T-Mobile gateway device that's available in a single location, such as a customer's home.

-Provides an Internet connection intended for all devices in a home, such as laptops, computers, game stations, TVs, appliances, home security systems, and more!

referring to..................

• Mobile Internet

• Home Internet

How do customers get started?

• Telesales

• visit a retail store

• contact Home Internet TEX

• visit T-Mobile.com/ISP

Once approved for service, customers can use their Home Internet service anywhere.

• TRUE

• FALSE

What are the upload speeds for HINT?

• between 6 – 22 Mbps

• between 10 – 26 Mbps

• between 8 – 24 Mbps

According to data by the FCC, most common Internet activities only require up to

• 25Mbps

• 35Mbps

• 45Mbps

Where to place the gateway device?

• You'll need a place with a strong T-Mobile signal, usually by a window, that's close to a power outlet

• Metal fixtures/enclosures, cabinets, reinforced concrete, or pipes

• To get the best Wi-Fi coverage, we recommend placing it up high, like on the upper floor or at least 6 feet off the ground.

• Walls or obstructions

Why is it important that we check a customer's eligibility for Home Internet?

• Ineligible customers will have a poor experience and increased churn.

• If we sell in an ineligible location, we could cause issues with the network capacity in that area.

• Ineligible customers will only receive 2G data speeds.

• Not all locations are approved for Home Internet service.

Using the Onboarding: T-Mobile Home Internet C2 document, what steps do we need to follow when onboarding a customer?

• Review account details

• -Change their wireless plan to the latest offer

  -Help the customer choose a Wi-Fi password

• Set speed expectations

• -Provide order information

  -Educate on how to set up the device

• -Educate on the T-Mobile Internet app

  -Educate on a T-Mobile ID