WRS Skill # 1

An employee at an auto repair garage proposes a new, efficient way to safely dispose of used motor oil. This is an example of:

• creativity and innovation.

• teamwork.

• work ethic.

• critical thinking and problem solving.

Which is the best example of "demonstrating creativity and innovation"?

• Evaluating potential solutions and resources

• Displaying a disciplined work ethic

• Prioritizing your job tasks on a daily basis

• Developing and/or improving products, services, or processes

You have researched the history of a product development and are about to propose providing an additional service to your customers that should create return business and customer loyalty. This proposal is an example of:

• work ethic and adaptability.

• customer service.

• creativity and innovation.

• integrity and resolve.

4) Eli proposed a plan to expand his business while cutting costs. This is an example of:

• professionalism.

• big-picture thinking.

• dependability.

• creativity.

Jasmine created an interactive department calendar, using an app to track attendance. Essentially she demonstrated:

• creativity.

• efficiency.

• professionalism.

• big-picture thinking.

Shawnee submitted new procedures to her supervisor on how to improve sales and service, based on a new model she learned about during a professional development conference. These new procedures represent a(n):

• collaboration

• innovation

• negotiation

• initiative

Creativity and Resourcefulness

• Dresses appropriately and uses language and manners suitable for the workplace
• Follow safety guidelines and manages personal health
• Contributes new ideas and works with initiative
• Organizes and implements a productive plan of work

Critical Thinking and Problem Solving

• Dresses appropriately and uses language and manners suitable for the workplace
• Follows directions and communicates effectively with customers and fellow employees
• Contributes new ideas and works with initiative
• Analyzes and resolves problems that arise in completing assigned tasks

An example of demonstrating creativity and innovation at work is to:

• arrive to work on time each day.

• follow work protocol as stated by the employee policies.

• learn to do your job more efficiently.

• have a positive relationship with your manager.

8) The ability to find and allocate available resources to improve a product or service is an example of:

• critical thinking.

• information tecnology.

• career management.

• innovation