Providing Services in an Administrative Environment

Which of the following stock control methods is when a business holds no stock and instead relies on deliveries arriving exactly when they are required?

• Just in case

• Re-order lead time

• Just in time

• First in first out

• Batch control

Which of the following is not a consequence of not checking deliveries of stock?

• Inaccurate stock levels

• Waste of time

• Organisations could pay for stock they have not received

• Unable to fulfill orders

Which of the following are important reasons to keep diary systems up to date?

• To avoid confusion

• So you can check on your managers movements

• To allow changes to be communicated

• For efficient use of time and resources

Which of the following is not a reason to notify someone of a diary change?

• To avoid confusion

• To avoid stress

• To allow preparation

• So they can complain

Customers needs and expectations are the same thing. Is this statement true or false?

Which of the following are reasons to build positive customer relationships?

• To ensure customer satsifaction

• So they complain

• Ensure loyalty

• Maintain/improve productivity