TQM-Prelim Exam

Quality deals not only products and services but also includes people, processes, and environments.

• True

• False

Today’s consumers define quality as being flawless and having all of the attributes they want in just the way they want them.

• True

• False

TQuality management has o future in the 21^st century

• True

• False

TQuality management has o future in the 21^st century

• True

• False

Peak performance is essential to organizations that operate in a globally competitive environment.

• True

• False

The concept that drives the need for Total Quality is competitiveness.

• True

• False

most managers agree that the main reason to pursue quality is to satisfy customers

• True

• False

In highly competitive markets, merely satisfying customer needs will not achieve success

• True

• False

To beat the competition, organizations often doesn't need to exceed customer experience

• True

• False

Customer-driven quality is fundamental to high-performing organizations

• True

• False