
Review OB
Quiz
•
English
•
1st - 3rd Grade
•
Practice Problem
•
Easy
Rochelle Miole
Used 24+ times
FREE Resource
Enhance your content in a minute
40 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
True or False
We have 4 Peak Seasons (Aug, Sep, Jan, and Feb) align with fall and spring college semester starts and over 60% of annual volume occurs during these four peak periods.
True
False
2.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
True or False
All calls are inbound from customers. We only do outbound calls when necessary to follow up with customer for missing information.
True
False
3.
MULTIPLE SELECT QUESTION
30 sec • 1 pt
Who are our customers? Select all that applies.
Sales Rep
Campus Bookstore
Educators
Students
4.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
True or False
Customers contact Support by starting at the Contact Us link on the Pearson Support site.
True
False
5.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
(In general) Why do customers contact us? Select all that applies.
Course registration and access code issues
Troubleshoot hardware issues of their PCs
Browser and computer settings
Course and content-related issues
Username and password issues
6.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
If you are an OB/ACS agent and you have received assignment related issues, what should you do next?
Assist the customer. Check the account and proceed with troubleshooting steps.
Transfer the chat/call to IP as it is outside of your scope.
Transfer the chat/call to Customer Service as TS does not support assignment related issues.
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is the approved CSAT spiel?
After your case is closed, you may receive a survey to rate your experience.
After your case is closed, you may receive a survey to rate your experience. Please remember my name ___. Thank you for contacting Pearson. Have a great day.
After your case is closed, you may receive a survey to rate your experience. We appreciate your feedback. Thank you for contacting Pearson. Have a great day.
Access all questions and much more by creating a free account
Create resources
Host any resource
Get auto-graded reports

Continue with Google

Continue with Email

Continue with Classlink

Continue with Clever
or continue with

Microsoft
%20(1).png)
Apple
Others
Already have an account?
Similar Resources on Wayground
40 questions
Topic Vocabulary Unit 5-9 (Supermind Year 2)
Quiz
•
2nd Grade
35 questions
possessive adjectives and nouns
Quiz
•
1st Grade
40 questions
ISIP Practice
Quiz
•
3rd - 4th Grade
35 questions
English I Period
Quiz
•
3rd Grade
40 questions
IGS Year 2 English
Quiz
•
2nd Grade
35 questions
Test Theme 5
Quiz
•
1st Grade
40 questions
3rd Grade - Reading Task - U3: Spring
Quiz
•
3rd Grade
35 questions
Y3 recap Cambridge
Quiz
•
3rd Grade
Popular Resources on Wayground
15 questions
Fractions on a Number Line
Quiz
•
3rd Grade
20 questions
Equivalent Fractions
Quiz
•
3rd Grade
25 questions
Multiplication Facts
Quiz
•
5th Grade
54 questions
Analyzing Line Graphs & Tables
Quiz
•
4th Grade
22 questions
fractions
Quiz
•
3rd Grade
20 questions
Main Idea and Details
Quiz
•
5th Grade
20 questions
Context Clues
Quiz
•
6th Grade
15 questions
Equivalent Fractions
Quiz
•
4th Grade
Discover more resources for English
10 questions
Context Clues
Quiz
•
3rd Grade
20 questions
Prefix and Suffix Review
Quiz
•
3rd - 5th Grade
20 questions
Find the Main Idea and Supporting Details
Quiz
•
3rd Grade
17 questions
Prefixes and Suffixes
Quiz
•
3rd Grade
20 questions
Revising and Editing Practice
Quiz
•
3rd Grade
7 questions
Figurative Language
Quiz
•
3rd - 5th Grade
10 questions
Main Idea and Supporting Details
Quiz
•
3rd - 6th Grade
13 questions
Revising and Editing
Lesson
•
3rd - 5th Grade
